Did you know Forbes Magazine reported last year that 50% of the US workforce will soon be remote? More and more people now have the ability to work from anywhere, as long as they’ve got good WiFi! This is why properties are investing in excellent WiFi networks. Stronger connections mean longer stays which means more revenue!
Now that we’ve discussed bandwidth, guest WiFi expectations and network design, an important element of the WiFi equation that you’ll want to consider is the support you’ll need for your WiFi network. In other words, unless you have an on-call staff member for electrical outages, or an IT team who can troubleshoot connectivity issues for guests onsite, you’ll want to have someone on call for WiFi outages and other network issues.
Just like home computers and cars, WiFi networks need periodic upkeep. A well-equipped Managed Service Provider will warrant your network for the life of the relationship, provide onsite support, manage software and firmware issues, and assist guest calls 24/7. Unless you already have these capabilities, you’ll likely want to consider if having added support services for your WiFi network would be beneficial to you, your staff and your guests.
For many owners and property managers, it helps to have an outside dedicated support team for their WiFi network, allowing them to focus on the day-to-day operations and business needs of their property. So unless you’re prepared to run a 24/7 IT help desk for all your guest connection issues, you’ll definitely want to think about who can provide this type of support for your guests.