A recent article from McKinsey.com highlights how more and more customers expect a “white glove” experience when it comes to customer service. As a result, many RV park owners are now looking for ways to improve their customer experience which also result in good reviews, which in turn helps increase bookings. Here are 3 reasons why having excellent toll-free customer support for your WiFi is crucial to your business:
- Solve problems before they arise. By providing a service they can call the moment they run into connection issues, you can prevent your guests from having to spend time getting frustrated and instead work to provide a solution before the frustration turns into a bigger problem.
- Positive vs Negative Reviews. Having guest support readily available for WiFi assistance for your guests can be the difference between a positive and negative experience, which will affect your reviews. Good experiences = positive reviews. Conversely, negative experiences = negative reviews.
- Real people solving real problems. Having a personalized customer service experience where guests can talk to an actual person instead of an automated system can make your guests feel taken care of and heard.
Did you know that TengoInternet provides 24/7/365 US-Based Guest Support as part of our WiFi services? Call us today at (512) 469-7660 or click here to speak to a Tengo Solutions Specialist about your WiFi needs! We’re here to can help you Get Connected!