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CEO Connect – April 2021

By April 27, 2021 No Comments

Dear TengoInternet Customer,

Happy April! We hope you are having a great spring – completing a successful season, preparing for one, or in the first leg of the year. We’re busy serving you – our mission is connecting you and your customers for success.


We recently completed the 2021 State of the Industry Report for Outdoor WiFi and I wanted to share the top 3 insights:

  • Build Robust Connectivity. Premium internet usage increased 89% from 2019 to 2020, and we’re seeing a 78% increase this year. With the Premium expectations from COVID being the new normal – make sure your WiFi plans support streaming and Zoom/VPN in particular; and your WiFi, vacation rentals and indoor coverage supports all the phone, tablet and IoT devices (streaming devices, smart TVs, cameras, gaming consoles, etc.).
  • Set Clear WiFi Expectations. With more families camping with increased remote work and school requirements, only 7% of properties say something more than “Wi-Fi” or “Free WiFi”. 93% of properties do not clearly communicate guest WiFi experience. Set expectations for what a guest can expect to be able to do, where they may be able to access, and free vs. paid WiFi networks. Click here for a consultation.
  • Integrate WiFi/Internet in Property Planning. We’ve been holding account plan calls with many of you to adjust for 2021 or design solutions for new properties and expansion/improvements. Reply here to schedule an account plan call for your property – guest experience, internet circuits, site expansions, vacation rentals, support plan changes, enhanced coverage are a few of the improvements.

We are grateful to be serving you and our industry, particularly in this season of life. Let’s keep connecting! And if we need to better connect you for success, let me know so we can.

God bless you, your families and your work.


Eric Stumberg
CEO of TengoInternet


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