How do I get another device if mine breaks?

By November 17, 2017 No Comments
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If your device breaks, call our Support Team at 801-702-4770 for troubleshooting. The Support Team will be able to determine whether the issue can be resolved or if your ResidentINTERNET device needs to be replaced.

ResidentINTERNET One Year Limited Warranty covers your hardware and installation from manufacturing and installation defects for up to one year from the date of your initial installation.

Warranty Exclusions include:
– Normal wear and tear of ResidentINTERNET equipment
– Unauthorized modifications
– Loss or damage caused by acts of God, including by not limited to fire, explosion, smoke, storms, hail, lightning, falling trees, vehicles, flood, and earthquakes.

If it’s determined that your device requires replacement and you’re within the warranty period, our team will ship a replacement device and schedule a technician for installation. This may take up to 2 weeks.

If it’s determined that your device requires replacement and you’re outside the warranty period or if warranty exclusions apply, a fee will be assessed for replacement equipment and installation. Once the fee has been processed, our team will ship a replacement device and schedule a technician for installation. This may take up to 2 weeks.

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