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If TengoInternet’s Monitoring System indicates that the WiFi network at your property is currently offline and therefore, not servicing your guests, please follow the steps below. Start by confirming power and power cycling the internet modem, router, and controller. Doing so often restores service and avoids delays.
INTERNET MODEM
To power cycle, turn the power off or unplug for 2 minutes, and then turn power on or plug in again
ROUTER
To power cycle, turn the power off or unplug for 2 minutes, and then turn power on or plug in again
CONTROLLER
To power cycle, turn the power off or unplug for 2 minutes, and then turn power on or plug in again
Once you’ve completed the steps above or would like the TengoInternet Support Team to assist, please call us at 512-469-7660.
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