Press Release to Industry

TengoInternet Provides Notice of Data Security Incident

Austin, Texas, October 23, 2018 –TengoInternet in Austin, Texas announced today that it has taken action after becoming aware of an incident in which an unknown third party may have gained access to its database of customer usernames and passwords for TengoInternet accounts.  Out of an abundance of caution, TengoInternet is providing this notice of this event to potentially impacted individuals, as well as certain regulators.

What Happened? In April, 2018, we received communications from an anonymous individual claiming to have accessed our database of consumer credentials used by consumers to access certain TengoInternet services.  At that time, with the help of an outside investigator specializing in data breach analysis, we conducted an investigation, but were unable to determine the claim to be credible.  On September 20, 2018, TengoInternet once again heard from the same anonymous individual, and this time we were provided additional evidence which confirmed the reported loss as credible.  While our investigation is currently ongoing, we do not have any knowledge of actual or attempted fraudulent misuse of consumer information as a result of this incident.

What Information Was Involved? The information in TengoInternet’s consumer database includes its customers’ names, email addresses, mailing addresses, and/or TengoInternet usernames and passwords necessary to access the service. No payment card or other financial information for TengoInternet customers was affected, and they have no indication that any financial information was impacted by this incident.

How will individuals know if they are affected by this incident?  TengoInternet is emailing notice letters to the affected customer locations and to the consumers whose personal information may have been accessed or acquired by the unauthorized actor. If an individual did not receive a letter but would like to know if they are affected, they may call the hotline listed below.

What They Are Doing. Information privacy and security are among TengoInternet’s highest priorities. TengoInternet has strict security measures to protect the information in its possession. Upon learning of this incident, they quickly took steps to determine how the information may have been accessed and took steps to prevent further unauthorized access and similar future incidents. TengoInternet  disabled all consumer accounts which had been inactive and implemented a proactive password reset policy for active accounts. As part of its ongoing commitment to the security of personal information in its care, TengoInternet is also working to review its existing information security procedures and to implement additional safeguards to further secure the information on its systems. TengoInternet has also notified federal law enforcement.

For More Information. TengoInternet has established a dedicated assistance line for individuals seeking additional information regarding this incident. Individuals may call 1-800-637-1065 from 7 a.m. to 7 p.m. CST, Monday through Friday with questions or if they would like additional information.

About TengoInternet.  TengoInternet is a turnkey, outdoor managed WiFi solutions provider. Since 2002, TengoInternet has designed, built and managed WiFi networks for the outdoor hospitality industry including RV Parks and Campgrounds, State Parks, Municipalities, oilfield housing, outdoor malls and more. For more information, please visit us at www.tengointernet.com or call 512-469-7660.