Products reach the end of their product life cycle for a number of reasons. These reasons include market demands; technology innovation and product development; or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, TengoInternet recognizes that equipment reaching its end of life affects our customers and their guests. The following policy has been created to help TengoInternet customers better manage their end-of-life transition and to assist customers in understanding how we can help ease the transition to alternative products and technology. Equipment-specific, end-of-life policies are available on the manufacturers’ websites. The end-of-life policy only applies to end-of-life announcements made on or after September 1, 2015. The policy does not apply to products that are already subject to an end-of-life announcement.
TengoInternet will give a 90-day notice of the end-of-life date, if given notice by manufacturer. The notice will be provided to the customer by email. All equipment and product end-of-life policies are outlined by each individual manufacturer. Please visit the manufacturer’s website or call the customer service number for details.
TengoIntenet’s network operations center is available 24 hours a day, seven days a week to assist with software and hardware issues, as well as to ease the transition and answer questions about the end-of-life policy to the extent we, as a service provider, not equipment manufacturer, can.
TengoInternet will continue to honor the terms of any and all warranties given on end-of-life equipment. TengoInternet’s team of professionals will advise on how to best address issues created by a manufacturer’s end-of-life equipment on a case-by-case basis in order to customize responses to customers’ specific needs.
Customer must ensure it has a current and fully paid network support contract with TengoInternet to receive network support on equipment. Customers should contact their dedicated account managers directly with specific equipment and support questions.
Disclaimer: All hardware, products, and equipment is manufactured by one of several manufacturers. For product-specific end-of-life policies, please visit the following websites and contact them for product specific questions.
Blue Mesh: 1-866-30-BCOAT
Meraki: 415-432-1203
Ruckus: 855-782-5871
