Guest Technical Support

No, some locations choose not to offer TengoInternet Guest Support at their location. Instead, guests are encouraged to seek assistance at the location’s front desk. To determine what is available at your location please inquire at the front desk, or call our Toll Free, 24-hour guest support line: 1 (801) 919-8062.

TengoInternet provides the largest and most reliable outdoor wireless network, with over 99% average uptime.

If you already have an account with TengoInternet and wish to buy additional time, once your subscription has expired you will be redirected to our registration web page where you will be able to purchase additional service by signing in under Returning Customer with your User Name and Password. To complete your purchase, select the desired plan from the list available, click the Terms and Conditions checkbox to agree, and click submit to purchase a new plan.

Service is purchased at one of our TengoInternet locations. Once you have connected to the TengoInternet wireless network and opened Internet Explorer, Mozilla Firefox, or Safari; you will be redirected to our registration page. Select the link regarding New Customers and fill out the necessary information to subscribe for the amount of time you wish to purchase. Some RV resorts also offer pre-paid cards for sale at their register. At these resorts the resort staff will provide you with the coupon code necessary to access the WiFi network.

Prices vary by location and some locations offer free access so please contact the location’s office to get specific details. Use your TengoInternet account at every TengoInternet location you visit to purchase access for the time you are there.

One day of service is a 24-hour continuous time period beginning at the first point of activation.

Yes you can, but not at the same time. Only one person per account can be logged on at a time. If two people try to log on using the same account, one person will be kicked off of the service.

Place your wireless adapter or PC (if you have an internal wireless adapter) close to a window (preferably one facing the hearest WiFi antenna). – Open curtains or blinds (aspecially aluminum blinds). – Remove any metallic window coverings (such as windshield sun blockers) as metallic items will reflect the signal away from you. – Contact your wireless device manufacturer or computer manufacturer for instructions on maximizing the transmit power output of your wireless adapter and disabling the default power save option that are intended to extend laptop battery life and limit the effective range of your wireless device. – Also, interface from microwaves, cordless telephones, trees and personal wireless routers can prevent you from getting a clear signal as well, so try to limit these factors if at all possible. – If you are using your laptop’s built-in WiFi adapter and relocation of the computer does not resolve your connection challenge, consider purchasing an external adapter. External adapters such as those made by Engenius are more suited for an outdoor WiFi environment. – External WiFi adapters have 3-5 times the power of internal adapters and allow you to move the adapter or place it in a window to maximize signal transmission without having to move your computer. Built-in internal wireless adapters are designed by computer manufacturers for use in interior environments like conference rooms at the office, inside your home, or at a coffee shop. We recommend the HField WiFire USB wireless adapter. You can purchase the Wifire at amazon.com and other online retailers.

If the welcome page does not appear, erase everything in the address bar and type: http://start.tengointernet.com.

There are several things in your RV that can cause signal conflicts with your Wi-Fi adapter. If you use a cordless phone in the 2.4GHz band it can disrupt your network connection, as they both operate in the 2.4gigaHertz band. Also, microwave ovens are “noisy” in the radio spectrum and can leak radio waves that can disrupt your connection.