Sun Communities in Pennsylvania Improves Service Amid Increasing WiFi Expectations

Lake-in-Wood Camping Resort is a seasonal, family-friendly resort in the unique Pennsylvania Dutch Country. It caters to adults and children with extensive activities and amenities on a wooded, 440-site property. In addition to its RV and tented camping sites, Lake-in-Wood offers several one-of-a-kind rentals, including a double-decker bus, authentic train caboose, yurt, and pirate ship.

Spring and summer guests flock to the whimsical and eclectic park for its boat dock, stocked finishing hole, playgrounds, mini golf, café, swimming complex, and pet goats. So when it came to WiFi service, Lake-in-Wood had to deliver the highest demanded amenity at the same service level guests expected from the property in all other areas.

In May of 2013, the Sun Communities management group chose Tengo to deliver on those expectations. Less than a year after installation, with a fiber circuit and a mobile-optimized network designed by TengoInternet, Lake-in-Wood’s WiFi network was handling two times more authenticated devices. At its peak, 2,000 devices connect to the network at two to four times bandwidth consumption. At the same time, as bandwidth consumption steadily increases, the guest experience is improving, with 32 percent fewer guest support calls logged since Tengo installed the WiFi Solution.

Together, Sun Communities and Tengo have partnered to deliver Lake-in-Wood guests improved service amid increasing demand and expectations.