Promotile_Top

Bookmark and Share
Home Business Services Network Assurance
Ensuring your network runs smoothly

Network Assurance

TengoInternet is the largest provider of network services to the outdoor hospitality industry. Only TengoInternet offers complete network assurance services, helping your systems run smoothly and delighting your guests. In addition to rock-solid networks, which deliver greater than 99% network uptime, we provide a comprehensive suite of services that insure network reliability.

Features:

Custom authentication TengoInternet offers custom authentication solutions for your WiFi network. Our goal is to provide your business with a flexible set of options for guest access and/or payment and to minimize your front desk distractions. Typical options include the use of unique coupons sold or given away at the point of sale, online guest registration and payment, or free online registration. All of our authentication solutions include a terms of service page, storage of data required for regulatory compliance. We also provide custom welcome pages for your business.
Liability management
TengoInternet provides end-user terms of service, data compliance and usage controls that eliminate your legal liabilities associated with offering a wireless network at your business.
24/7 System monitoring
 TengoInternet remotely monitors your network 24/7, actively identifying outages. If a network challenge is identified, our in-house operations team works to quickly restore service. Our effective monitoring solutions result in up-times of over 99%.
24/7 Interference management
 Interference is a major challenge for any WiFi network. TengoInternet monitors for interference and adjusts transmitters as needed to insure a great guest experience.
24/7 Bandwidth management TengoInternet uses proactive bandwidth control, insuring each of your guests has an adequate access to bandwidth and censoring excessive users on the network. In addition, our system can help those sites with access to limited amounts of bandwidth (such as locations using satellite ISP) by monitoring the overall bandwidth consumption and controlling bandwidth distribution in order to avoid reaching bandwidth limits. These solutions are critical for network stability.
24/7 Web-based usage reporting TengoInternet provides mangement access to a web-based reporting tool including usage and up/down status of each transmitter.
VIP staff line
 TengoInternet provides a dedicated VIP access line to our management during regular business hours. Your staff will not get placed in a call center queue when they need to ask questions, report a challenge, order marketing materials, discuss new ideas and needs, request discount coupons, or just want to chat. TengoInternet has a full-time employee, who's job it is to "hug" our customers when they call.
2nd Day on site response
 TengoInternet's network of technicians minimizes downtime and maximizes satisfaction in the case that an on-site visit is required. We provide a 2nd business day on-site response nationwide.
Best industry warranty
 Only TengoInternet offers a parts AND labor warranty, reducing your risk and lowering your total cost of ownership.
Money back guarantee TengoInternet will refund your investment within the first 90 days of installation if you are unsatisfied.
Please call us at (512) 469-7660 or fill out an information request form, and we will be glad to discuss your needs