June 2016 CEO Connect

Dear Tengo Family,

I hope this update found you well, refreshed physically, and patriotically from Memorial Day.

We had much success in May as a company! To ensure your needs as a customer are met; We’re training three new network technicians. Tengo has begun a service delivery and project management audit to make sure we are delivering on our promises and your expectations. Additionally, we achieved our largest Ruckus deployment to-date and resolved a Ruckus firmware bug impacting some of our customers.

In my personal life, I am proud my son, Ericson, graduated from pre-school and will be attending Kindergarten in the Fall (see the happy graduate on his last day below).

Key thoughts for your consideration:
“WiFi State of the Industry”: As you know, we began surveying various state association members and are working with leading franchisors to craft industry standards for Wifi Networks. Additionally, we are working with several key propers to ensure our WiFi solution scoring represents industry insights and customer demands. For current customers, click here to have an account manager send your score. If you aren’t a Tengo customer but are interested in know what the score for your network is, click here for WiFi gap assessment and your current score. Our next cohort of survey results will be in the July CEO Connect, and the industry report will be in August.
WiFi in the News: WiFi continues to improve – Seven billion devices and counting (http://www.rcrwireless.com/20160504/analyst-angle/analyst-angle-wi-fi-doesnt-let-success-go-head ); Apple sued by Caltech (http://www.cnet.com/news/caltech-sues-apple-for-wi-fi-patent-infringement/); Ruckus expands its Wave 2 products for super dense deployments https://www.morningstar.com/news/pr-news-wire/PRNews_20160531SF10952/ruckus-wireless-expands-wave-2-portfolio.print.html ; Can we take top two? This is information overload; the 3rd I’ll put out on social.-Arron
Customer Acknowledgements: Thanks for the great direct feedback from Aaron C, Kathy C, Jeff, Shaun B, Carla J, Eric J, Greg S, Harry, Scott F, Paul G, Ken M, Mike B, Carolyn S (our first cord cutter) and Bud (our 3rd customer from 2003 who we are still serving). I will promote each of these properties through social as well, again a bit of information overload.-Arron
Customer Net Promoter Scores: Thank you for your continued participation. I receive all the scores & comments directly, and they directly shape the future state of TengoInternet. We will be sending the next set customer net promoter surveys in early July.

Wireless Solutions. Simplified. That is our promise, and what we strive to do in our service every day through your feedback. If you are not having a fantastic wireless experienced at your property, please click here to email me directly.

I hope to see or hear from you soon. Until next month, may God bless and favor you, your families, and your work.

Eric Stumberg
Co-Founder | CEO